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// ON THE DESKTHE PAPER, SECTION BY SECTION

How to Write a Credit Paper

It is read by someone who was not in the room. Write it for them.

BY MICHAEL SHANG · SIXTEEN YEARS IN COMMERCIAL BANKING · UPDATED

// THE SHORT ANSWER

A credit paper — a credit memo in American banks — is the document that puts a lending decision in front of the person or committee with the authority to make it. It opens with the request and the recommendation, then gives the evidence in the order the approver will test it: the borrower, the purpose, three years of financial performance, whether cash flow repays the debt in a bad year, the security and structure, the risks with what reduces each and what is left, and the conditions. A good one lets a reader who was not in the room reach the same decision.

BASIS  Practitioner judgment from sixteen years in commercial banking, set out in How Bankers Think (Highbank Press, 2026). Every borrower on this site is a composite constructed for teaching, not a client. The market is mid-market commercial lending as practised in New Zealand and Australia; where a convention differs elsewhere, the page says so.

// MAKE THE CALL

Issue 04 — Highview Industries. Same request as Issue 01 on the surface. A completely different file underneath. Your call first, then the senior banker's.

Read the file →

// WHO READS IT, AND WHEN

A credit paper has three readers, and only the first is reading it this week. The approver — a credit officer with delegated authority, or a committee — reads it to decide. The banker who inherits the relationship reads it next year to learn why the facility looks the way it does. And if the loan goes wrong, a reviewer reads it to find out what the bank knew, what it assumed, and whether the decision was reasonable on the evidence at the time.

None of the three was in the meetings. So the test of a paper is simple to state and hard to pass: a reader who knows only what is on the page should reach the same decision as the writer, and be able to see which facts it rests on. Everything below is in service of that — the order of the sections, how the numbers are written, and what is left out.

// THE PAPER ON ONE PLATE

Banks name the sections differently and their templates add fields of their own, but underneath every template are the same nine questions. A small renewal may answer three of them in one paragraph; a large new borrower may give each its own pages. What an approver will not accept is a question that is not answered anywhere.

FIG. 01THE NINE QUESTIONS A CREDIT PAPER ANSWERS
The nine sections of a credit paper, each with the question it answers and the way papers most often get it wrong.
1 · RECOMMENDATIONTHE QUESTION IT ANSWERSWhat is being asked for, how much, on what terms — and what the writer recommends, in the first paragraph.WHERE PAPERS GO WRONGThe recommendation arrives on page four, after the approver has already formed a view of their own.
2 · THE BORROWERTHE QUESTION IT ANSWERSWho they are, what they sell and to whom, and how long the bank has known them.WHERE PAPERS GO WRONGA company history nobody needed; the relationship the bank actually has goes unsaid.
3 · PURPOSETHE QUESTION IT ANSWERSWhat the money will fund, and why this amount rather than another.WHERE PAPERS GO WRONGThe purpose copied from the application; the amount never tied to anything the numbers show.
4 · FINANCIAL PERFORMANCETHE QUESTION IT ANSWERSWhat three years of accounts say about growth, margin, cash conversion and the balance sheet.WHERE PAPERS GO WRONGTables pasted in with no sentence saying what they mean.
5 · REPAYMENT CAPACITYTHE QUESTION IT ANSWERSWhether cash flow repays the debt on the terms proposed — and still does in a bad year.WHERE PAPERS GO WRONGOne ratio at one date, and no downside run.
6 · SECURITY AND STRUCTURETHE QUESTION IT ANSWERSWhat the bank holds, what it would realise, and how the facility is built.WHERE PAPERS GO WRONGSecurity counted at book value, or offered as the reason to lend.
7 · RISKS AND MITIGANTSTHE QUESTION IT ANSWERSThe three or four things that could go wrong, what reduces each, and what is left.WHERE PAPERS GO WRONGEvery conceivable risk listed, each marked mitigated, none left over.
8 · CONDITIONSTHE QUESTION IT ANSWERSWhat must be true before drawdown and afterwards, each tied to a risk above.WHERE PAPERS GO WRONGA standard covenant package attached to a file that did not need one.
9 · APPENDICESTHE QUESTION IT ANSWERSThe statements and the facility schedule in full, so the body can speak in sentences.WHERE PAPERS GO WRONGThe body and the appendices disagree.
The order matters: the answer first, then the evidence in the order the approver will test it, then the structure, which is the answer to everything before it.

// 01 — THE ANSWER GOES FIRST

The first paragraph carries the whole paper: the borrower, the facility, the amount, the recommendation, and the one or two reasons for it. An approver reads the rest to test that paragraph, and reads it more carefully for knowing where it is going. A paper that builds to its recommendation asks the approver to form a view along the way — and an approver who has formed a different view by page three reads the recommendation as the writer's opinion rather than as the conclusion of the evidence.

The reasons in that paragraph should be the ones the decision actually turns on, not a summary of every section. If the facility is approved because the request matches what the business's cycle needs, say that. If it is declined because profit is not turning into cash, say that. The approver can then go straight to the section that proves it.

// 02 — NUMBERS IN SENTENCES

The financial section is where most papers lose their reader. A table of three years of accounts tells the approver nothing they could not read in the appendix; what they need from the body is what the numbers mean. Write each finding as a sentence with its number, its period and its direction — revenue up 36% over two years, debtor days moved from 42 to 44 — and then say why, because a number without a cause is a number the approver has to interpret alone.

State each number once, and state it the same way everywhere. A margin quoted as 12.4% in the summary and 12% in the analysis, or a facility described as US$4m in one place and US$4.0m plus an overdraft in another, makes a careful reader check everything else. Put the tables in the appendices, make sure the body agrees with them, and name the number the decision turns on so the approver knows which one to check hardest. The cash flow analysis guide sets out what the repayment section reads from the statements.

// 03 — RISKS WITH WHAT IS LEFT

A risk section that lists fifteen risks has not decided which ones matter. Name the three or four that could actually cost the bank money on this file. For each, say what reduces it — a contract, a covenant, a guarantee, the security — and then say what is left after the mitigant has done its work. The residual is the part approvers read most closely, because it is the risk the bank is choosing to take, and a paper with no residual risk anywhere has not finished thinking.

The same discipline applies to what the writer does not know. A forecast not yet tested, a customer contract not yet sighted, a valuation more than a year old: say so, and say whether the recommendation depends on it. An approver who finds a gap the paper did not mention stops trusting the parts that were mentioned.

// 04 — CONDITIONS THAT EARN THEIR PLACE

Every condition and covenant should answer a risk the paper has named. A borrowing base answers a risk that receivables will not convert; a clean-down answers a risk that seasonal money becomes permanent; a covenant answers a risk that the bank will learn of trouble too late. A condition that answers nothing in the paper is a template, and conditions are not free: they cost the borrower time every month and they tell a good client that the file was read with a checklist.

So the structure should be as light as the file allows. A clean file gets a short list and a quick answer; a file with a named weakness gets the one or two conditions that address it. The drill Issue 04 turns on exactly this, and the sample paper below is written for its answer.

// 05 — LENGTH FOLLOWS RISK

There is no right length, only a right proportion. The paper for a clean increase to an established borrower answers all nine questions in a few pages because each answer is short; the paper for a new borrower in an unfamiliar industry, or for an existing one whose numbers have turned, is longer because each answer needs more evidence. Length that does not add evidence dilutes the evidence that is there.

// 06 — A COMPLETE CREDIT PAPER

What follows is a whole paper for a real decision on a composite borrower: Highview Industries, the file in Issue 04, asking to increase its working capital revolver from US$2.5m to US$4.0m. Every figure comes from that drill and its file appendix. If you would rather make the call yourself before reading someone else's, do the drill first — the paper gives the answer away in its first paragraph, as a paper should.

CREDIT PAPER · FOR DECISION · COMPOSITE CASE

Highview Industries Ltd — increase to the working capital revolver

REQUEST
Revolver limit from US$2.5m to US$4.0m, an increase of US$1.5m. Annual review, rolling.
RECOMMENDATION
Approve as requested, on existing terms and security. Annual review the only monitoring.
EXPOSURE AFTER
US$9.5m in limits: the revolver at US$4.0m and the term loan at US$5.5m outstanding.
BORROWER
Precision sheet-metal and engineered components, Hamilton. Eleven years trading; an existing client.
ANSWER BY
Within two weeks — the second supply agreement steps up in volume next quarter.

1 · RECOMMENDATION

Approve the increase in Highview Industries' working capital revolver from US$2.5m to US$4.0m, as requested, on the existing security and covenants, with the annual review as the only monitoring. The request is sized to the business's own cycle: 66 days on US$38.0m of revenue, of which the growth of the last two years carries about US$1.8m against US$1.5m asked for. And the accounts show growth rather than strain — margin wider, debtor days steady, operating cash flow positive and rising, and the capacity behind the growth already funded by a separate term loan.

2 · THE BORROWER

Highview makes precision sheet-metal parts and engineered components in Hamilton, and has traded for eleven years. Two three-year supply agreements, both with CPI-linked pricing — one with a dairy-equipment manufacturer, one with a healthcare fit-out group — drove revenue from US$28.0m to US$38.0m over two years. The bank provides its working capital revolver and, since FY24, the term loan for the capacity expansion; every covenant has been met and every repayment made on schedule.

3 · PURPOSE

The increase funds the receivables and stock that the contracted volume carries, ahead of the second agreement's step-up next quarter. It does not fund plant: the expansion was financed in FY24 by the term loan, of which US$5.5m is outstanding and amortising.

The amount matches the arithmetic. On the reading's quick version — the 66-day cycle applied to revenue — a business of US$38.0m carries about US$6.87m of working capital, and the extra US$10.0m of revenue since FY23 carries about US$1.81m. On the strict convention, with stock and creditor days on cost of sales, trade working capital at the FY25 year-end is US$6.18m. Either way the US$1.5m requested is a little under what the growth has already absorbed.

4 · FINANCIAL PERFORMANCE

Revenue rose 36% over the two years, from US$28.0m to US$38.0m. EBITDA margin widened from 11.6% to 12.4% over the same period, so the volume was priced rather than bought, and EBITDA reached US$4.71m in FY25.

The cycle held its shape while the business grew. Debtor days moved from 42 to 44, creditor days from 36 to 38, and stock days stayed at 60: a 66-day cycle in each of the three years. Operating cash flow, after interest and tax, was positive in every year and rose with revenue — US$1.4m, US$2.0m, US$2.1m — the gap to EBITDA being the working capital the growth carried, which is what the revolver is for.

Net profit dipped in FY24, to US$1.62m, as interest and depreciation on the new line came through before its volume did, and recovered to US$2.03m in FY25. Equity rose from US$7.5m to US$10.1m over the two years after dividends of US$1.7m in total.

5 · REPAYMENT CAPACITY

In FY25, EBITDA less tax paid — US$4.71m less US$0.79m, or US$3.92m — covered interest of US$0.64m and scheduled principal of US$0.80m 2.72×.

Pro forma, with the new limit drawn in full all year at an assumed 8.0% — a further US$0.15m of interest — and the term loan's US$0.50m a year of principal from FY26, the same cash covers debt service 3.04×. Total debt at the full limit would be US$9.5m, or 2.02× FY25 EBITDA, inside the facility's 2.5× covenant.

Downside: revenue 15% lower at US$32.3m, margin back to FY23's 11.6%, the new limit fully drawn. EBITDA falls to US$3.75m; debt service is covered 2.53× and total debt is 2.54× EBITDA — the leverage covenant would still hold. A fall of that size would also lower the working capital the business carries, and so the revolver drawn against it.

6 · SECURITY AND STRUCTURE

Existing and unchanged: a general security agreement over the company's assets, and two covenants — total debt no more than 2.5× EBITDA and interest cover of at least 3.0×, tested on annual accounts. At the FY25 year-end receivables of US$4.6m and stock of US$4.4m stood against a proposed limit of US$4.0m. No borrowing base is proposed: the revolver is sized to a cycle that has held for three years, and the annual review is where a lengthening cycle would show.

7 · RISKS AND MITIGANTS

  • Concentration. Most of FY26 revenue sits with two customers. Mitigant: three-year agreements with CPI pass-through, both performing, covering 78% of FY26. Residual: both come up for renewal within the next two reviews; that is read at the review, not now.
  • The step-up. Next quarter's volume has to be produced at the margin already earned. Mitigant: the capacity is built and paid for, and FY25 was the first full year on the new line. Residual: a slower ramp would show as stock days rising before margin falls.
  • The cycle lengthening at larger volume. Mitigant: debtor days moved two days in two years, and the dairy customer pays on its standard 45 days. Residual: the facility is sized to the cycle as it stands, so drift would appear as a fuller line at the next review, not as a hidden need.
  • Input costs. Steel moves faster than CPI. Mitigant: pass-through in both agreements; margin widened through FY24 and FY25. Residual: a lag of a quarter or two on a sharp rise.

8 · CONDITIONS

None beyond the existing covenants and the annual review. Each tighter structure considered answers a risk this file does not show: a borrowing base answers receivables that will not convert, monthly aged debtors answer a cycle that is lengthening, and a tightened covenant package answers a margin under pressure. None of the three is present, and each would cost a client with a clean record administrative weight every month.

9 · APPENDICES

A — three years of accounts (profit and loss, balance sheet, cash flow) and the ratios computed from them; B — the facility schedule. Both are the file appendix published with Issue 04, from which every figure in this paper is taken.

// 07 — WHEN THE ANSWER IS NO

A paper that declines, or that approves something different from what was asked, has the same nine sections. What changes is where the weight sits. The first paragraph says what the bank will and will not do, and why; the financial section carries the finding that decided it and shows it plainly; and the conditions section, if there is one, sets out the structure the bank would support instead. Issue 01 is the same request as Highview's on the surface, and its paper would open with the opposite sentence: the working capital the business asked for would fund a cycle that has lengthened, not a business that has grown.

// STANDARDS THIS SITS BESIDE

The recognised ground this page sits beside. Each was opened and checked when cited; none is a source for the framework itself.

  1. OCC, Comptroller's Handbook: Lending and Loan Portfolio Risk Management, Version 1.0 (2026) — Appendix E, Loan-Level Transaction Testing, page 106 — US examiners expect a credit approval package to give the decision makers an analysis of the borrower's and any guarantor's sources of repayment, the history of related transactions, a full analysis of the key risks and their mitigants, and support for the approval and the risk rating — sections 4 to 7 on this page.
  2. European Banking Authority, Guidelines on loan origination and monitoring (EBA/GL/2020/06), section 5.3, paragraphs 194–198 — The documented creditworthiness assessment is the basis of the proposal to approve or decline, and must be able to justify it; the decision itself should be clear, record every condition attached to it and say how long it stands — sections 1 and 8 on this page.
  3. APRA, Prudential Standard APS 220 Credit Risk Management (2023), paragraphs 54–55 — Australian banks must document how each exposure was assessed and approved, and by whom, so that accountability for every credit decision is clear — the reviewer who reads the paper years later, on this page.

// QUESTIONS PEOPLE ASK

What is a credit paper?
A credit paper is the document a relationship manager or credit analyst writes to put a lending decision in front of the person or committee with the authority to make it. It states the request and the recommendation first, then sets out the evidence the approver needs to test it: who the borrower is, what the money is for, what the accounts show, whether cash flow can repay the debt, what the bank holds as security, the main risks and what reduces them, and the conditions attached. It is also the record the bank relies on later, when someone who was not there needs to know why the loan was made.
Is a credit paper the same as a credit memo?
Yes. Banks in New Zealand, Australia and the UK tend to say credit paper or credit submission; banks in the United States say credit memo or credit approval memorandum. The document does the same job under every name, and most banks give it the same sections in roughly the same order.
What sections does a credit paper have?
Usually nine: the recommendation and request summary; the borrower and the relationship; the purpose of the facility; the financial performance; repayment capacity; security and structure; the key risks and their mitigants; the conditions and covenants; and appendices holding the financial statements and the facility details. Banks name them differently, and a small renewal may merge several, but an approver expects to find each of these questions answered somewhere.
How long should a credit paper be?
As long as the risk requires and no longer. A renewal or a modest increase for a borrower whose numbers are clean can be two or three pages plus the appendices; a new borrower, a complex structure or a deteriorating file needs more, because there is more that has to be shown. Length that does not add evidence costs the approver time and hides the one or two facts the decision turns on.
What makes a credit paper good?
An approver who was not in any of the meetings can read it once, reach the same decision as the writer, and see which facts that decision rests on. That needs the recommendation in the first paragraph, every number stated once with its period and source, each risk paired with what reduces it and what is left, and each condition tied to a named risk. A good paper also says what is not known yet, rather than leaving the reader to discover it.

// MAKE THE CALL FIRST

The paper above is written for one answer. The drill puts the same file in front of you before the answer is known, with four options and the senior banker's read after you choose.

Open Issue 04 →