A bank extends a struggling borrower's repayments by two years and cuts its interest rate. The loan is now reported as performing, because no payment is overdue.

How Banks Manage Credit Risk
Approval is the visible half of credit. The longer half starts when the money leaves — and it is mostly watching.
BY MICHAEL SHANG · SIXTEEN YEARS IN COMMERCIAL BANKING · UPDATED
// THE SHORT ANSWER
A bank manages credit risk after the loan in four parts: a routine rhythm of reviews and covenant tests, an early-warning read, an escalation path to the watchlist, and absorbers — provisions, concentration limits, capital. Approving the loan is the shorter half of credit; managing it is the longer half. The early-warning read looks for signals that arrive before the financial statements turn: receivables ageing, a report that comes late, a relationship going quiet. This page sets out the rhythm, the read, the escalation and the absorbers, and why the machinery serves the borrower too.
BASIS Practitioner judgment from sixteen years in commercial banking, set out in How Bankers Think (Highbank Press, 2026). Every borrower on this site is a composite constructed for teaching, not a client. The market is mid-market commercial lending as practised in New Zealand and Australia; where a convention differs elsewhere, the page says so.
// MAKE THE CALL
Issue 09 — The Tuesday List. Eight dashboards. Two intensive-care slots. Portfolio triage, Tuesday 8:30am. Your call first, then the senior banker's.
// 01 — THE LONGER HALF OF CREDIT
A facility is approved once and then lived with for years — and the living-with is a machine of its own. The economics explain the effort: a bank keeping a few cents a year on each lent dollar cannot recover a lost principal from margin, so the value of noticing trouble early — while the borrower still has options and the bank still has choices — is enormous. Everything on this page is that one sentence, institutionalised.
The machinery has four layers: the routine rhythm (reviews and covenants), the early-warning read, the escalation path (the watchlist), and the balance-sheet absorbers (provisions and capital) standing behind it all. The individual craft the machine runs on — pattern watching, coupling watching, silence watching — is the discipline set out in chapter six of How Bankers Think; this page is where that craft lives inside the institution. At the top of the borrower spectrum the same machinery runs on formalised risk arithmetic — corporate lending and credit risk maps what changes at that scale, and what doesn't.
// 02 — THE ROUTINE RHYTHM
The backbone is scheduled attention. Covenants — tested quarterly on most working facilities — are less tripwires than thermometers: a debt-service or leverage covenant trending toward its limit is information long before it is a breach. Information undertakings keep the data flowing: management accounts monthly or quarterly, compliance certificates, audited statements annually. And the annual review re-underwrites the whole relationship — the mechanism every product file on this site keeps returning to, because it is the bank's standing right to adjust limits, margins and terms as the borrower changes, in either direction.
The under-appreciated fact about the rhythm is that it is symmetrical. Borrowers experience reviews as scrutiny; they are also the venue where good performance converts into better pricing and looser covenants. A borrower who arrives at review with the pack complete and the story straight is negotiating; one who arrives late and partial is being assessed.
// 03 — THE EARLY-WARNING READ
Financial statements are history by the time they arrive. The signals that matter run ahead of them: facility utilization creeping without its usual retreat, an overdraft that stops touching zero, debtor days stretching, reports arriving later each cycle — and the quietest of all, the disclosure that reaches the bank through an accountant or a third party instead of the borrower. Banks wire these into triggers precisely because each one, individually, always has an innocent explanation. The read is in the pattern, against the borrower's own baseline.
This is the institutional home of the watching disciplines: pattern watching holds the baseline, coupling watching asks whether signals are moving together, and silence watching treats what stopped arriving as data. Nothing in this paragraph is compliance; all of it is craft — and it is practised, one file at a time, in the drills.
// 04 — THE ESCALATION PATH
When the signals accumulate, the file changes lanes. The watchlist moves an exposure from routine to active management: closer reporting, a deeper review cycle, and a named strategy — stabilise, restructure, or exit in an orderly way. Deeper distress moves files to specialist workout teams, whose existence is itself a design decision: the banker who built the relationship is rarely the right person to enforce against it, for the same separation-of-interests reason that shaped the approval journey.
Two things about escalation are chronically misread from outside. It is reversible — credits come off watchlists constantly, and early engagement is what makes that likely. And it prices candour: at every stage, the borrower who brings bad news early keeps options — waivers, restructures, time — that silence forecloses. The drill that works this terrain is Issue 09, where a borrower that still tests clean but has started reporting late matters more than the one with the worst number.
// 05 — THE ABSORBERS
Behind the watching stands the balance sheet's own machinery. Provisions set money aside against expected losses — from the first day of every loan, and more as a specific credit deteriorates — so that defaults are absorbed as a running cost rather than as solvency events. Which produces a behaviour borrowers rarely connect: a deteriorating credit costs the bank real provision expense long before any default, so the bank has a financial reason, not just a prudential one, to engage early. Concentration limits — by sector, geography and single name — stop the book from becoming one bet in disguise, which is why appetite can close against a whole sector while individual businesses in it have changed nothing. And behind everything, capital — the shareholder buffer that makes the whole trade safe to run on depositors' money.
Read together, the machinery answers the question this cluster opened with: why the desk behaves the way it does. The caution, the questions, the watching — none of it is temperament. It is a thin-margin institution, lending other people's money, engineered to notice early and absorb what it fails to notice.
// STANDARDS THIS SITS BESIDE
The recognised ground this page sits beside. Each was opened and checked when cited; none is a source for the framework itself.
- Basel Committee on Banking Supervision, Principles for the Management of Credit Risk (27 September 2000) — Names the longer half as one of its four areas of sound practice — maintaining an appropriate credit administration, measurement and monitoring process — rather than treating the approval as the decision.
- APRA, Prudential Practice Guide APG 220 Credit Risk Management (current from 1 January 2022) — The four layers on this page as a regulator states them: a system for monitoring exposures, internal risk grades that track portfolio quality, criteria for identifying problem exposures and a workout function to manage them, and the adequacy of provisions.
- IASB, IFRS 9 Financial Instruments — impairment — The accounting behind the first absorber: a loss allowance is carried for expected credit losses from the day a loan is written, which is why a bank provides before anything has gone wrong.
// QUESTIONS PEOPLE ASK
- What is a bank annual review and what is it actually for?
- A scheduled re-underwriting of the relationship: updated financials, covenant performance, facility utilization, and a fresh look at whether the structure still matches the business. It is not an audit and not a formality — it is the bank's contractual window to adjust limits, pricing and terms as the borrower changes, in either direction. Borrowers who treat it as paperwork miss its other face: the review is where good performance gets converted into better terms, and where a prepared borrower can renegotiate from evidence rather than asking for favours.
- What are early warning signals in bank lending?
- The signs that arrive before the financial statements do. The classics: facility utilization creeping up without the retreat that used to follow; debtor days stretching; management accounts arriving later each quarter; the report that stops coming; disclosures reaching the bank through third parties rather than from the borrower. Individually each has an innocent explanation; the discipline is reading them together and against the borrower's own baseline. Banks systematise this — triggers on utilization, aging, and reporting — because early signals arrive months before problems announce themselves, and options shrink with every month of not noticing.
- What does it mean when a loan is on the watchlist?
- The bank has moved the file from routine monitoring to active management: something — a covenant breach, sustained deterioration, an early-warning pattern — has said this exposure needs closer attention. Watchlist status typically means more frequent reporting, a deeper review cycle, and a named plan: stabilise, restructure, or exit over time. For the borrower it is uncomfortable but not a verdict; banks move credits off watchlists constantly. What it reliably changes is the value of candour — a borrower who shares bad news early keeps options that silence destroys.
- What are loan provisions and why do banks hold them?
- Money set aside against expected losses before the losses happen. Modern accounting requires banks to provision on an expected-loss basis — recognising, from the day a loan is written, that some fraction of every book will not come back, and increasing that recognition when a specific credit deteriorates. Provisions are why a thin-margin business can absorb defaults without each one hitting the bank's solvency, and they explain behaviour borrowers see: a deteriorating credit costs the bank provision expense long before any default, which is part of why banks engage early rather than waiting for failure.
- Why did my bank tighten my facility when nothing changed in my business?
- Because the bank manages a portfolio, not just your file. Concentration limits cap exposure to sectors, geographies and single names; when a sector deteriorates or the bank's own book shifts, appetite in that lane contracts, and individually sound borrowers inside it feel the tightening. It can also be the machine repricing risk it had previously under-charged, or capital being re-budgeted after losses elsewhere. None of this is personal — though a good banker should say plainly which it is, because a borrower who hears a portfolio decision as a verdict on their business will draw exactly the wrong conclusions.
// PRACTISE THE WATCHING
Issue 03 is the watching read from the other end of a long relationship: thirty years of clean history, and a succession the bank hears about from the accountant first. The route is information about the family, not the finding; the finding is that a consent can be two new lending decisions. Make the call, then read the senior banker's.
Work Issue 03 →THE IN-TRAY · ONE MINUTE
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