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// THE WORKEXPLAINED BY A PRACTITIONER

What Does a Commercial Banker Do?

Read businesses. Decide what the bank can safely do for them. Carry the decision for years.

BY MICHAEL SHANG · SIXTEEN YEARS IN COMMERCIAL BANKING · UPDATED

// THE SHORT ANSWER

A commercial banker reads businesses from their numbers and decides whether, and on what terms, the bank should lend to them — then lives with the decision. The job has two chairs: the relationship manager who owns the clients and the book, and the credit banker who owns the judgment and the approvals. The week is files, meetings and committee: sizing a facility against a cash cycle, structuring it against the real repayment source, watching a portfolio for the signal that arrives before the numbers turn. It is not investment banking, not retail, not investing. This page shows a composite week on the desk and the four skills that compound.

BASIS  Practitioner judgment from sixteen years in commercial banking, set out in How Bankers Think (Highbank Press, 2026). Every borrower on this site is a composite constructed for teaching, not a client. The market is mid-market commercial lending as practised in New Zealand and Australia; where a convention differs elsewhere, the page says so.

// MAKE THE CALL

Issue 01 — Pacific Premium Foods. Revenue's grown 50% in two years. Operating cash flow flipped negative. The MD wants more facility. Your call first, then the senior banker's.

Read the file →

// 01 — ONE SENTENCE, TWO CHAIRS

A commercial banker reads operating businesses from their numbers and decides what a bank can safely lend them, in what form, and on what conditions — then lives with the decision for as long as the relationship runs. Everything else in the job is a variation on that sentence.

The work is done from two chairs. The relationship side owns the client: winning the business, growing the book, sitting across the table when things are good and when they are not. The credit side owns the judgment: reading files, writing the papers, holding the line on structure. In most banks these are separate seats that argue with each other on purpose — the argument is the quality control. A banker who has only ever sat in one chair is half-trained, and the senior people in this industry can read a file and hold a room in the same afternoon.

FIG. 01ONE JOB, TWO CHAIRS

THE RELATIONSHIP SIDE

Owns the client

  • Winning the business, growing the book
  • Across the table when things are good and when they are not
  • The bank's voice in the room

THE CREDIT SIDE

Owns the judgment

  • Reading the files
  • Writing the credit papers
  • Holding the line on structure

Separate seats that argue with each other on purpose — the argument is the quality control.

A banker who has only ever sat in one chair is half-trained. The senior people in this industry can read a file and hold a room in the same afternoon.

// 02 — A WEEK ON THE DESK

A composite week, drawn from practice rather than a position description. A facility request comes in from a growing distributor: two hours with three years of financials, testing whether the growth is real, whether profit is converting to cash, and whether the request matches what the cash conversion cycle says the business actually absorbs. A credit paper drafted and argued over: the recommendation up front, the risks named, a covenant package that would actually catch trouble rather than decorate the letter. An annual review that turns into something else, because debtor days have drifted twenty days and the last two management reports arrived late — and lateness is itself a signal.

Then the table work: a site visit where the warehouse contradicts the stock number, a difficult conversation carrying credit's conditions back to an owner who wanted a simple yes, an hour with a long-standing client whose succession plan is quietly a new lending decision. None of it is glamorous. All of it compounds: the same borrowers, read again and again, until pattern recognition becomes the job's real asset.

ONE DAY OF THAT WEEK

  1. 08:30The portfolio list: which facilities moved overnight, which went over their limits, whose reporting is late. Most mornings nothing on it matters; the job is noticing the morning something does. Issue 09 is this half-hour.
  2. 09:30A credit paper for Thursday's committee: the recommendation first, then the risks by name, then a covenant package that would actually catch trouble.
  3. 11:00A client visit: a walk through the warehouse, and the conversation on the way out where the next request usually starts.
  4. 13:30The numbers on a new request come back: the cycle, and the three diagnostics — whether the growth is real, the profit is converting and the suppliers are carrying the gap.
  5. 15:00The call nobody wants to make: a covenant that will be tight at the quarter end, raised with the owner before the quarter closes rather than after.
  6. 16:30Next month's annual reviews: packs chased, dates set, and a note on the one file where the management accounts have started arriving late.

// 03 — WHAT SEPARATES JUNIOR FROM SENIOR

Not vocabulary, and not effort. A junior banker and a senior banker looking at the same file see different things: the junior sees the numbers, the senior sees what the numbers are doing — which ones move together, which movement is benign at this size and dangerous at that one, what is missing from the file that should be there. That gap closes one way: repetitions. Files called, outcomes observed, reads corrected against what actually happened.

That is the premise this whole site is built on — judgment is built from cases, not courses — and it is why every case drill here asks for your call before showing the senior banker's read of the same file. The gap between your read and the senior's, examined honestly, is the fastest teacher the profession has.

// 04 — WHAT THE JOB IS NOT

Three common confusions, handled without condescension. It is not investment banking: no deal fever, no pitch books, a different skill set and a different clock — the full comparison is at commercial banking vs investment banking. It is not retail banking: the clients are businesses, the products are structured rather than standardised, and the decisions are argued rather than scored. And it is not investing: a commercial banker's upside is capped at getting repaid, which is precisely why the discipline runs on downside judgment — the second way out, the covenant that catches, the request declined as framed.

// 05 — THE SKILLS THAT COMPOUND

Four, in rough order of acquisition. Reading financials the way a desk reads them — for cash and direction, not presentation. Structuring — matching a facility's size, shape and tenor to a real cash cycle instead of to the request. Watching — holding a baseline per borrower and noticing departures, including the signal of silence, the report that stops arriving. And carrying decisions — delivering a no with a route back, and a yes with its conditions intact, to people who remember how it was done for twenty years.

FIG. 02THE FOUR SKILLS, IN ORDER OF ACQUISITION
  1. 01

    Reading

    Financials the way a desk reads them — for cash and direction, not presentation.

  2. 02

    Structuring

    A facility's size, shape and tenor matched to a real cash cycle, not to the request.

  3. 03

    Watching

    A baseline per borrower, and the departures from it — including the report that stops arriving.

  4. 04

    Carrying

    A no with a route back; a yes with its conditions intact — to people who remember for twenty years.

The first two can be started before anyone hires you. The second two are learned on a live portfolio, and no page will pretend otherwise.

The first two can be started before anyone hires you, which is what the Three Diagnostics calculator and the drills are for. The second two are learned on a live portfolio, and no page will pretend otherwise.

// 06 — SEE THE WORK ITSELF

The fastest way to know whether this work suits you is not another description — it is doing the unit of work once. A drill is a borrower's file compressed to its decision: the setup, the data on the table, four defensible calls, and the senior banker's reading after you have committed to yours. If the career interests you, the ladder from here is mapped in commercial banking career path, and the interviews in commercial banking interview questions.

// STANDARDS THIS SITS BESIDE

The recognised ground this page sits beside. Each was opened and checked when cited; none is a source for the framework itself.

  1. APRA, Prudential Standard APS 220 Credit Risk Management (in force from 1 January 2023), paragraphs 41–42 — Banks must use experienced credit judgement in assessing a borrower, and assess credit risk primarily on repayment capacity rather than collateral — the judgment this page describes, and the downside it is exercised on.
  2. OCC, Comptroller's Handbook: Lending and Loan Portfolio Risk Management, version 1.0 (July 2026) — Loan Life Cycle — US supervisory guidance describes lending as a life cycle: the bank underwrites the loan and makes a credit decision, then administers it until it is repaid — the stages a week on the desk moves through.

// QUESTIONS PEOPLE ASK

What does a commercial banker do day to day?
Reads businesses and decides what the bank can safely do for them. Concretely: analysing borrower financials, structuring facilities against real cash cycles, writing and defending credit papers, monitoring a portfolio for early signals of trouble, and sitting with business owners — some asking for money, some in difficulty, most somewhere in between. The mix shifts with seniority and seat, but the spine of the job is constant: form a view of a business from its numbers, commit to it, and carry the consequences over years rather than transactions.
What is the difference between commercial banking and retail banking?
The client and the judgment. Retail banking serves individuals with standardised products — mortgages, cards, deposits — where decisions are largely scored by systems. Commercial banking serves operating businesses, where no two borrowers have the same shape and the lending decision is a judgment: does this request match this business's actual cash cycle, will these earnings convert to cash, what happens to the bank if the owner's plan is wrong. The dollar sizes are larger, but the deeper difference is that commercial decisions are argued rather than scored.
What qualifications do you need to become a commercial banker?
Requirements vary by market and bank, and this page will not pretend there is a universal checklist. What is broadly true: a degree in commerce, finance, accounting or economics is the common entry ticket but not the only one; professional credentials — Chartered Banker, CFA, accounting qualifications — help at different stages rather than at the door; and the skill that actually gates progression is learned on files, not in classrooms. Banks hire for the capacity to develop judgment, then spend years developing it.
Is commercial banking a client-facing job?
Half of it is, and which half depends on your seat. Relationship managers spend much of the week with clients and prospects; credit analysts and credit managers spend it with files, though the better ones visit borrowers because a warehouse tells you things a spreadsheet cannot. Even the desk-bound half is about people at one remove — every file is somebody's business, and the numbers move because of decisions the owner made. Candidates who want either pure analysis or pure sales usually find the job is deliberately neither.

// THE FRAMEWORKS BEHIND THE WORK

The reading order, the watching modes, and the walk-away discipline this page gestures at are set out in full in How Bankers Think — the book this site applies in the open, one case at a time.

About the book →

THE IN-TRAY · ONE MINUTE

Make the call on one file.

A short file on the ground this page covers. Every option opens with how far it sits from a senior banker’s read.

THE CALL · CHAPTER 1

A borrower of fifteen years, never late, asks for a covenant waiver after one bad quarter. The new numbers are weak but explained. The deadline is tomorrow.

What is the senior move?

1 FILES · PICK A CALL ON ANY OF THEM

5 MORE ON CHAPTER 1 · THE THREE QUESTIONS →WHERE DO YOU READ FROM? THE PLACEMENT →